Frequently Asked Questions
Discover everything you need to know about the world of Pat McGrath Labs.
What is the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your delivery's progress.
Does Pat McGrath Labs test on animals?
No, Pat McGrath Labs is a cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
What is your return policy?
We accept returns on most products within 30 days of purchase. Items must be in their original packaging and in gently used or new condition to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How can I find my perfect shade?
You can use our online Shade Finder tool or contact our artistry team for a personalized consultation to find your ideal match for foundation, concealer, and lip color.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy now, pay later options such as Klarna and Afterpay.